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About Khaas Items
Khaas Items is a Lahore-based gifting brand specialising in fully customised gift boxes and hampers, plus handmade accessories and artisan pieces. Every order is personalised you choose the colours, items, packaging, and message. We handle everything else. Read our full story →
We are based in Lahore, Pakistan, and deliver to customers across the entire country.
We offer two main things: customised gift boxes and hampers for every occasion Eid, birthdays, weddings, anniversaries, and more and handmade pieces for women, including jewelry, accessories, and bangles. Browse by occasion: Birthday · Wedding · All Gift Boxes · Handmade for Women
Many of our products are handmade or hand-assembled by our artisan team in Lahore including our jewelry, crochet pieces, and custom gift boxes. We also source high-quality complementary products from trusted local suppliers to complete your gift sets. Every item is reviewed for quality before it reaches you.
A Khaas Items gift box is a fully customised hamper built around three things: the person receiving it, the occasion, and your budget. You choose what goes inside or let us suggest and we handle the curation, packaging, and delivery. No two boxes are the same. Whether it is a birthday, a wedding, Eid, or just because, we put it together so it feels personal and considered, not off a shelf. Explore Gift Boxes →
Placing an Order
You can place an order in three ways:
- Directly through our website browse and submit your order online
- Via WhatsApp message us and our team will guide you through everything
- Through social media DM us on Instagram, TikTok, Facebook, Pinterest, or YouTube
Whichever way you choose, our team will reach out to confirm all details before anything is prepared.
Our team will contact you to confirm your order details. For custom items, we will ask about your preferences colour, size, packaging, any personal message, and your delivery timeline. Once every detail is confirmed and approved by you, we begin preparing your gift. Nothing is started until you have said yes to everything.
No account is needed. You can order through WhatsApp, social media DMs, or our website. We collect your name, phone number, and delivery address when confirming your order that is all we need.
Absolutely that is what we are here for. Just provide the recipient's delivery address when confirming your order. If you prefer, we can also exclude any pricing information from the package so it arrives as a surprise. You can also build a custom gift box for them tell us the occasion and budget and we will put something together that feels personal.
There is no strict minimum. Our products range from small accessories under Rs. 200 to full customised gift boxes above Rs. 1,500. If you have a specific budget in mind, tell us and we will suggest options that work for you.
Yes once your gift is ready, we send you a photo on WhatsApp before the rider leaves. You approve it first. If anything's not right, we adjust it before it ships.
If the delivered gift doesn't match the photo you approved, or arrives damaged, we replace it or refund you. For perishable items (flowers, fruit, mithai), let us know within 24 hours. We're a small team and every order matters we'd rather fix it than lose you.
Customisation
Almost everything. For gift boxes and hampers: the items inside, the box or basket type, the colour theme, add-ons (chocolates, candles, accessories), a handwritten or printed card, and the packaging style. For jewelry and accessories: specific colours and styles.
If you have something specific in mind that you do not see on our website, ask us we are often able to accommodate requests. See our custom design service →
If you have something specific in mind that you do not see on our website, ask us we are often able to accommodate requests. See our custom design service →
Simply message us on WhatsApp or any social platform and describe what you have in mind. You can share inspiration photos, mention the occasion and recipient, describe the colour palette or vibe anything that helps. Our order team will guide you through the rest. There is no complicated form it is a real conversation.
Yes. Tell us what you would like written and we will include a handwritten or printed card in your package. If you would like us to suggest a message for the occasion, we are happy to help with that too.
Yes colour preferences are one of the most common requests we get. Tell us your preferred colours or describe the vibe (for example: "soft pastels," "all-black luxury," "traditional reds and gold") and we will match it.
That is completely fine most of our best orders start with "I have no idea." Tell us the occasion, who the gift is for, roughly what you want to spend, and the feeling you want the recipient to have when they open it. Our team will suggest options and walk you through everything. There is no commitment until you have confirmed every detail.
Yes. For corporate gifting and bulk orders we can incorporate your company name, logo, or brand colours into the packaging and card. Contact us on WhatsApp or email to discuss your requirements and we will provide a quote.
Delivery & Shipping
We currently deliver across Pakistan Lahore, Karachi, Islamabad, Peshawar, Quetta, Rawalpindi, and everywhere in between. International shipping is not available at this time.
Standard delivery takes 1 to 4 days depending on your city and order type. If you are in Lahore, same-day delivery is available for in-stock products and minor customisations just let us know when ordering. For urgent orders anywhere in Pakistan, share your deadline and we will do our best to make it happen.
Yes. If you are in Lahore, same-day delivery is available for in-stock products and orders with minor customisations. For customers outside Lahore, we offer express dispatch message us with your deadline and we will confirm the fastest possible timeline for your city. We always try to make important moments happen. Read our full delivery policy →
Once your order is dispatched, we will send you a tracking number and a link where you can follow your parcel in real time. You will always know exactly where your gift is.
Yes. If your gift needs to arrive on a particular date for a birthday, a wedding, or an anniversary let us know when ordering. We will plan preparation and dispatch accordingly. Since delivery takes 1 to 4 days, ordering 2 to 3 days in advance is usually enough. For custom orders requiring more preparation time, 5 to 7 days is ideal.
Currently we only ship within Pakistan. We hope to offer international shipping in the future. If you are based abroad and need to send a gift to someone in Pakistan, we can absolutely help just provide the Pakistani delivery address.
Payment
We accept: Cash on Delivery (COD) pay when you receive your order; EasyPaisa; JazzCash; SadaPay; and Bank Transfer. Choose whichever method is most convenient for you. Our team will confirm the payment process when your order is finalised.
COD is available across most cities in Pakistan. If COD is not available for your specific area, our team will let you know when confirming your order and suggest an alternative method.
Yes. We use established and regulated Pakistani payment platforms EasyPaisa, JazzCash, and SadaPay which are fully secure. For bank transfers, you will receive verified account details from us. We will never ask for your PIN, password, or any banking credentials.
For standard COD orders, you pay on delivery, no advance needed. For customised or higher-value orders, we may request a partial advance to confirm the order, and the remaining amount is paid on delivery. For digital payment methods (EasyPaisa, JazzCash, SadaPay, bank transfer), payment is confirmed before your order is dispatched. Our team will walk you through the process when confirming your order.
Returns & Exchange
If there is any issue with your order, contact us within 2 days of receiving it via WhatsApp or phone. Share a photo or short video as proof, and our team will work to resolve it quickly. Read our full policy →
Please photograph the damage as soon as you receive it and contact us within 2 days. If the damage occurred during delivery or because of our packaging, we take full responsibility. We will arrange collection of the damaged item and send you a correct replacement entirely at our cost. You will not pay a single rupee.
We sincerely apologise if this happens. Contact us within 2 days with a photo of what you received. We will arrange collection of the incorrect item and deliver your correct order as quickly as possible entirely at our expense.
Yes. If you would prefer a full refund rather than a replacement, we will arrange that too. We collect the item at our cost and return 100% of your payment. No deductions, no hidden charges.
We understand ordering decisions are not always easy, especially for gifts. If the error was on your side, we will still do everything we can to help. We value you as a customer far more than any single transaction. Contact us and we will explore options together.
Gifts, Categories & Finding the Right One
We offer gifts organised four ways. By occasion: birthday, anniversary, wedding, Eid, Valentine's Day, graduation, congratulations, get well soon, and new baby. By person: gift for her, him, mom, dad, wife, husband, sister, brother, friends, and couple. By type: chocolate, flowers, dry fruit, fresh fruit baskets, snack boxes, mithai, and self-care. By budget: mini gifts (under Rs. 1,000), signature (Rs. 1,000–3,000), and luxury (Rs. 3,000+). Browse everything at /gifts or use the Gifts menu above.
Start with the occasion or the person each page has curated suggestions and honest guidance. If you're still stuck, message us on WhatsApp with who it's for, the occasion, and your budget. We'll suggest the right thing. That's the most common way our customers order.
Yes every gift is customisable. Their name, their colours, a handwritten card in your words (English or Urdu), and personalised packaging are all included at no extra cost. For fully bespoke gifts built from scratch, see /custom.
It depends on the type handmade pieces, chocolates, treats, flowers, dry fruit, a keepsake, or a mix. Each product page shows what's included. For custom orders, you choose what goes in, or tell us about the person and we'll curate it.
Yes. For wives, see Gift for Her, Anniversary, and Valentine's. For husbands, see Gift for Him and the same occasion pages. Each covers the spouse angle with specific suggestions.
Yes see Gift for Him and Gift for Friends. A custom box built around his interests works best. Message us and we'll help.
Yes see Gift for Sister. We also have a full Handmade for Women collection with jewelry and accessories she'd love.
Our signature range (Rs. 1,000–3,000) is the most popular it's the sweet spot for most occasions and relationships. Chocolate gift boxes, birthday boxes, and custom-built gifts are our bestsellers.
Mini (under Rs. 1,000): small, lovely tokens great for friends, party favours, and small gestures. Signature (Rs. 1,000–3,000): our core range, substantial and just right for most occasions. Luxury (Rs. 3,000+): bigger, finer, often built to order for milestones and important people.
Yes fresh flower bouquets, arranged beautifully and delivered as a gift. Order 1–2 days ahead so they arrive fresh. We also make handmade crochet bouquets that never wilt. See Flower Bouquets.
Yes seasonal fresh fruit, sourced daily from the market. Order 1–2 days ahead for freshness. See Fresh Fruit Baskets.
Yes fresh traditional mithai sourced from quality makers, presented in beautiful gift boxes. Order 1–2 days ahead. See Mithai & Sweets.
Yes give us the recipient's address and your message. We deliver it beautifully packed with your handwritten card inside. They won't know it's coming.
Yes give us the hospital name and the patient's name. Works well for get-well gifts, flower bouquets, fruit baskets, and new baby gifts.
Yes gifts for clients, teams, events, and corporate occasions. We can add branding and handle larger quantities. See Corporate Gifts or message us for a quote.
Yes order from anywhere in the world and we deliver across Pakistan. Many of our customers are overseas Pakistanis sending gifts to family. See Send a Gift to Pakistan.
Custom Order Timelines & Bulk Orders
Most custom orders are ready within 2 to 5 days from confirmation, depending on the complexity and the items involved. Simpler gift boxes may be ready in 24 to 48 hours; more detailed or large orders may take up to a week. Always share your deadline when ordering so we can plan accordingly.
Changes are possible before your order goes into production. Once we have started preparing your order, changes may not be possible which is why we confirm every detail with you before we begin. Please communicate any changes as early as possible.
Yes. We work with businesses for corporate gifting Eid hampers for staff, client appreciation boxes, event giveaways, and branded gifts. Bulk orders receive dedicated attention and custom pricing. Contact us on WhatsApp or email to discuss your requirements. See our corporate gifting page for more details →
Product Care
To keep your handmade jewelry looking its best:
- Store in a dry, cool place away from direct sunlight
- Avoid contact with water, perfume, and body lotion
- Remove before sleeping, showering, or exercising
- Gently clean with a soft, dry cloth when needed
- Store individual pieces separately to avoid scratching or tangling
Store crochet pieces in a dry place away from moisture and direct sunlight. If cleaning is needed, gently hand-wash with mild soap and lay flat to air-dry. Do not machine wash or wring.
Contact & Support
You can reach us through:
- WhatsApp: +92 300 0434941
- Instagram: @KhaasItems
- TikTok: @KhaasItems
- Facebook: Khaas Items
- Pinterest: Khaas Items
- Email: khaasitems@gmail.com
WhatsApp is the fastest way to get a response.
Our team is available 7 days a week, typically from 9 AM to 9 PM Pakistan Standard Time. We try to respond to all messages as quickly as possible, including on weekends and public holidays because gift deadlines do not always fall on weekdays.
Just message us we are happy to answer anything. WhatsApp is the fastest route, but you can also DM us on any social platform or use the contact button on our website.
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